Quality & Assurance Co-ordinator
I've been working in financial services for the last 15 years, with 12 of those specialising in insurance. Over the years my skill set has grown to the point that I'm happy taking on anything that's thrown at me, and can't resist a new challenge.
I like to make sure that the right money ends up in the right hands, at the right time. I work closely with my clients to navigate through the claim process, liaising with providers and clients to negotiate a quick and (hopefully) positive outcome for everyone "when things go wrong". That leaves you to focus on the important things like rest, recovery and readjusting.
I'm also passionate about learning and development and am always willing to help our advisers upskill themselves, working through their client strategies with them, and making sure that they have the support they need to give our clients a great experience.
Outside of Lifetime I enjoy spending time with my family, trying out new recipes in the kitchen, getting stuck into a good book and travelling. If I'm not at home you can find me down at the Stadium cheering on the Hurricanes, or at one of Wellington's great little cafes or bars catching up with friends.