Privacy Statement
This privacy statement explains how Lifetime Group Holdings Limited and its subsidiaries (“Lifetime”) collect, use, store and disclose your personal information.
At Lifetime we believe that privacy is paramount. We respect the privacy of our clients and are committed to safely managing and protecting the information that has been collected, and only using it for the purposes for which it was intended.
By engaging our services, you acknowledge that you have had the opportunity to read and understand our Privacy Statement.
Our purpose for collecting your personal information
In order to create greater financial certainty for you, we will collect, store and use your personal information which is relevant to providing you with the agreed products and services. We will use your contact information to communicate with you and provide reports and statements about the products you hold with Lifetime, and newsletters about our business. We may also use your information to help operate and improve our business, product offerings and services.
How we collect your personal information
Lifetime will endeavour to collect personal information directly from the person that information relates to. We may collect personal information when
- You call or email us
- Speak to us in person
- Complete online forms or surveys
- Comment on or engage with our social media posts
- Use our websites and other digital platforms
In some circumstances, we may collect information from third parties, however Lifetime will seek your consent prior to approaching any third party for further personal information.
The type information we collect from you
We will collect a range of information from you to enable us to design and implement your financial solutions. This may include:
- Personal details such as name, address, date of birth, gender, and occupation details
- Details of assets and liabilities such as income, savings, home, contents, car, credit cards, personal and student loans, mortgages, KiwiSaver, other retirement savings schemes, and bank account details
- Financial records such as bank, credit card or loan statements, IRD numbers, tax information, invoices and receipts
- Information relating to businesses, partnerships, trusts and investment portfolios
- Health information to support any insurance applications or claims, or that could impact your employment with Lifetime
Any health information held by Lifetime is subject to the additional protection of the Health Information Privacy Code 2020 - Information about computer IP addresses, cookies, browser and operating systems
Storing and protecting your personal information
To protect personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. Personal information is held at our offices and on our systems, which are secure, and cloud based.
Sharing and disclosing your personal information
Lifetime will endeavour to keep personal information it has collected confidential. We may disclose clients’ personal information to other agencies to enable any business to be processed, maintained or advised on, as agreed with you at the time of collection.
Lifetime is obliged to provide personal information by law, under Court Orders or Statutory Notices, or to industry regulators or independent compliance personnel as part of Lifetime’s requirements to meet regulatory and industry standards.
Retention and disposal of personal information
Lifetime is required to hold information on our secure systems for as long as determined by New Zealand legislation and regulations.
For clients who receive a personalised financial advice or accounting service from us, we must store records for a minimum of 7 years from the end of our business relationship, at which time any hard or electronic copies will be securely destroyed.
Business Partners and Third Party Services
Our website is hosted with SilverStripe Ltd. They provide us with the online platform that allows us to promote our products and services to you. Your data is stored through SilverStripe’s data storage, databases and the general SilverStripe application. They store your data on a secure server behind a firewall.
We also use Salesforce Marketing Cloud to manage and personalise our client communications. Salesforce stores and processes personal information securely and in accordance with its own privacy standards, which may include offshore data storage.
We require that our business partners and any outsourced providers uphold privacy and security practices that meet the expectations set out within the Privacy Act 2020.
Links
When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Statement or our website’s Terms of Service.
Joint Events and Co-Hosted Activities
From time to time, Lifetime may partner with other organisations to co-host events or deliver joint initiatives. Where you register for an event that involves another party, we will clearly disclose if your information will be shared with that party. We will only share your details (such as your name and contact information) with your consent, and the other organisation must handle your information in accordance with their own privacy policy.
Accessing your personal information
Every person has the right to access and correct any information that Lifetime holds about them. If you would like to access, correct or amend any personal information we hold about you, register a concern or want more information about our privacy practices, you can email our Privacy Officer at quality.assurance@lifetime.co.nz or by mail:
Attn: Privacy Officer
Lifetime Group Limited
P.O. Box 25130
Christchurch 8144
Changes to this Privacy Policy
This policy may be updated from time to time to reflect changes in products, services or laws that we have to comply with. Our most up to date Privacy Statement will be available on our website.