COVID-19 Response

The COVID-19 (coronavirus) outbreak has prompted a global response to slow the spread of the virus. Here at Lifetime we’re doing all we can to support our clients, our staff and our community.

COVID-19 Response

Last updated: 2.20pm, 25 March 2020

For many Kiwis, this can be a financially trying time, full of uncertainty. As Advisers committed to creating greater financial certainty, it is our responsibility to continue to provide you advice and service during these events so that you know you’re going to be ok.
We have now implemented our Working Remotely Business Continuity Plan and all staff are being mobilised to work from home. We are still here and contactable via email, phone, text and video conferencing - it's business as unusual. 

Here are some things we can do to assist you in this time;

  • Consider your options around taking a mortgage holiday.
  • Review your business and personal debt structures and repayment plans.
  • Secure pre-approval on your next property purchase.
  • Review current insurance benefit levels.
  • Check in on your KiwiSaver.
  • Check your investment strategy remains aligned to longer term objectives.
  • Adjust your financial plan and perhaps your goals.

We're here to talk about all your options and your financial future. If you would like some peace of mind on any of the above, please contact your Adviser direct, or our Client Care Centre on the details below. 

We'll update this page with any changes as they occur.

Let's Talk

KiwiSaver/investments and market volatility

Uncertainty in international financial markets caused by the impact of COVID-19 is affecting the value of investments in many KiwiSaver Schemes and other investment products. Seeing the value of your investments drop can be concerning, particularly when you don’t know how long the impact of COVID-19 will last. The key thing when managing your KiwiSaver account or other investments is checking that you’re invested in the right fund for your long-term goals. Don't hesitate to reach out to us to check in on your personal situation. 

COVID-19 and your health insurance

The Ministry of Health will cover the cost of your hospitalisation if you are admitted to public hospital with COVID-19. This includes any or all of the following:

  • The surveillance of people who are required to be quarantined
  • Diagnosis
  • Treatment of the person’s infectious or quarantinable disease
  • Follow-up services and
  • Contact tracing services.

The extent of the Ministry of Health cover will be determined based on what is appropriate in the circumstances to address the risks to other people and as determined appropriate by a clinician. For more information please visit

For expenses that aren’t covered by the Ministry of Health you can check your policy details with Lifetime to see if there may be some out of pocket expenses that nib may cover.

However, please be aware that in New Zealand most health insurance policies have an exclusion for acute medical conditions and observations. An acute medical condition means a sign, symptom or condition that needs hospital admission for treatment or monitoring, immediately or within 48 hours.

Interest rates and the OCR

We are likely to see increased movement in interest rates, due to fluctuations in the market and changes to the Official Cash Rate. Talk to us about what options you may have for your home loan from mortgage holidays in times of financial hardship, to securing lower interest rates to either pay down faster or reduce your payment amount. 

Key Contacts

Client Care Team
0800 656 466

Adviser Contacts

Ministry Of Health

Stay scam savvy and be safe online

It is important to keep yourself safe online as people are using COVID-19 as an opportunity for scams. BNZ have practical online tools at to help you identify scams and keep your personal information and money safe.

Useful links to help you stay across developments